Fees are charged upon enrollment and each renewal. YOU MAY CANCEL YOUR SUBSCRIPTION AND AUTHORIZATION FOR RECURRING PAYMENTS AT ANY TIME IN ANY OF THE FOLLOWING WAYS:
(1) Log into the Contact Junkie Billing Portal, available at https://billing.contactjunkie.com/login, using your unique user name and password and, once logged in, click on the “cancel subscription” button located in the subscription section on your dashboard. Once you click on this button, your subscription cancellation request will be submitted.
(2) Send us a request to cancel your subscription using any of the following three methods:
(a) Email us at firstname.lastname@example.org;
(b) Call us at 844-213-5178 between the hours of 8:00 AM and 5:00 PM Eastern Standard Time; or
(c) Submit a request through the online chat feature located inside the Contact Junkie application. From either the login page or once you are logged in you will see a “Live Support” chat icon during regular business hours or an email icon after hours. Click the icon to either chat in real time with one of our customer service representatives or to send an email during non business hours.
UNLESS WE ARE NOTIFIED OF YOUR CANCELLATION BEFORE A RECURRING CHARGE (2 BUSINESS DAYS BEFORE YOUR RENEWAL DATE), YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW EACH MONTH AND YOU AUTHORIZE US (WITHOUT NOTICE TO YOU, EXCEPT AS REQUIRED BY LAW) TO CHARGE THE PAYMENT METHOD ON FILE TO COLLECT THEN-APPLICABLE FEE AND TAXES. Except as expressly provided in the Terms of Service Agreement , there are NO REFUNDS for your monthly subscription after the recurring charge is processed regardless of whether you used the Services, and there are NO REFUNDS for cancellation during your initial month of Subscription. Cancellation is effective at the end of the then-current monthly Subscription period. You may access your Account and the Services until the effective date of cancellation.
We may change Fees at any time, and we will give you notice of this change by both (i) sending an email to the email address associated with your Account and (ii) posting a message on your Account home page. The change in Fees will not take effect until the start of the next Subscription cycle, at which point you will have the option to either continue subscribing to the Services or to cancel your Subscription in accordance with the cancellation procedures described above.
If the eligible Payment Method on file is declined for payment of Fees, you must provide a new eligible Payment Method promptly or your Subscription will be cancelled. If you provide a new eligible Payment Method and are successfully charged, your new Subscription period will be based on the date of the successful charge. We reserve the right to terminate your Subscription at the end of your then-current Subscription term if we are unable to successfully charge an eligible Payment Method.